Events terms and conditions

1. Bookings and payment

1.1 You will receive an automated confirmation of your booking once you have made the payment or, for free events, when your booking has been received. If you do not receive this email, contact [email protected].

1.2 We will send you joining instructions with directions at least one week before the course or event (unless we receive your booking later than that).

1.3 If you make any mistakes when entering your data, these are your responsibility and Bond will not be held responsible for any inconvenience caused by the supply of incorrect personal information.

1.4 We reserve the right to cancel your booking if you select a fee that you are not eligible for. In this event we will contact you to ask you to re-book your place and advise you on the correct fee. Your booking will be only be confirmed once this has been done.

1.5 When registering for member-only events, your organisation must be a member of Bond during the event as well as the time of booking. We reserve the right to cancel non-member bookings.

1.6 To be eligible for the discounted member rate, your organisation must be a member of Bond during the training course or event, as well as the time of booking. You will be charged the relevant non-member rate if your organisation cancels membership prior to the training course or event. Become a Bond member.

1.7 If you are applying for training as a full-time student or are unemployed, you must send a scanned copy of your valid student ID or evidence of your unemployed status to [email protected].

1.8 To qualify for the early bird discount, your place must be purchased eight weeks prior to the course start date, or by the deadline as stated on the event webpage, if you are making an event booking.

1.9 To qualify for the multiple bookings discount on training courses, you must book all course places at the same time.

1.10  We ask all customers to pay for courses and events in advance by card online. This helps us keep the cost of the courses down. If you encounter any issues when making payment, email [email protected].

1.11 There may be an official photographer on site. The photographs may be used by Bond on our website, social media and in promotional materials. Please let the photographer know if you do not wish to be photographed.

2. Bookings from outside the European Union (EU)

If you live outside the EU and want to attend one of our events or training courses in London you may need to apply for a visitor visa. We strongly advise you to look at the UK visa authority website to answer any questions you have about entry to the UK as we are not able to offer any support for visa applications. You will need to submit supporting evidence with your booking to demonstrate that you have the right to enter the UK and pay the full training course fee before the booking can be confirmed.

3. If we have to cancel a course or an event

Occasionally we may have to cancel or postpone a course or an event. Except in an emergency, we always give you at least 2 weeks' notice. If this happens we will refund your course or event fee or transfer your booking to another date, depending on your preference. We are sorry we are not able to refund travel or accommodation expenses.

4. If you have to cancel your place

4.1 All cancellations and transfer requests must be made by email to [email protected].

4.2 If you cancel more than 6 weeks before the course or event, you will receive a full refund.

4.3 If you cannot attend a course or event, you may arrange for someone else from your organisation to take your place at no additional cost.

4.4 If you cancel your booking less than 6 weeks before the course, you will be eligible for a partial refund as shown below:

  Less than 14 days after booking More than 14 days after booking and 2-6 weeks before the course More than 14 days after booking and less than 2 weeks before the course No show
Cancellations Full refund 50% refund No refund No refund


5. How we will use the information you provide to us

5.1 We will use the personal information you provide to us:

5.1.1 to give your details to the speaker at the event;
5.1.2 to process your payment for the event;
5.1.3 if you agreed to this during the order process, to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us; and
5.1.4 where the event is delivered in partnership with another organisation, we will share your personal information with the partner organisation for the purpose of event administration.

6. We may transfer this agreement to someone else

6.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing (which can include email) if this happens and we will ensure that the transfer will not affect your rights under the contract.

7. Transferring your place

7.1 If you would like to transfer your place at the event (and your rights and obligations under these terms to another person) you must inform us of this and we must agree in writing before such a transfer can take place.

8. Changes to programme

8.1 In special circumstances, we reserve the right to make changes to speakers or facilitators as necessary.

9. Jurisdiction

9.1 These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the products in the English and Welsh courts. We both agree to the exclusive jurisdiction of the courts of England and Wales.