Beneficiary feedback

Share lessons, debate and critically engage with systems for listening and responding to beneficiary feedback

The Beneficiary Feedback Learning Group serves as a platform for discussion and sharing practical lessons from organisations with experience in gathering, analysing and responding to feedback from community members.

Beneficiary feedback is a fundamental ingredient in rights-based programming and accountable aid practice. It is the means by which communities and individuals exercise their right to assess the relevance, quality and effectiveness of development and humanitarian interventions. Through feedback mechanisms, constituents have the opportunity to inform, influence, comment on design and critique projects and services that impact their lives. The mechanisms also offer platforms for programme improvement, with the potential for this to be conducted in rapid and adaptive ways that drive the contextual relevance of aid programming.

The Beneficiary Feedback Learning Group will examine the added value of specific initiatives and processes that drive quality and accountability to communities. The group will equally serve as a collective body to engage funders and other key stakeholders in discussing the future of beneficiary feedback and the creation of an enabling environment in which it can drive increased quality, accountability, adaptability and rights-based programming.