Training FAQs

Answers to frequently asked questions regarding Bond's training courses.

How do I pay for my course?

You can pay online, with a credit or debit card. We cannot process any payments for course bookings by other payment methods.

Can I have an invoice/receipt for my records?

You will receive a booking confirmation when you book your place. This contains all the course information and price, which is usually sufficient information for expense claims and most accounting records. If you require a formal invoice, please email [email protected]

Can I have a VAT receipt?

VAT is not charged on training courses. The booking confirmation contains all the course information and price.

The course I want to attend is fully booked

We recommend booking on the next available course date. If you would like to be placed on a waiting list for an earlier course please email [email protected]. We will inform you if a place becomes available. If you have booked for a later date we can transfer your booking to the earlier date at your request.

There aren’t any dates for the course I want to attend

We publish our new programme with course dates for the next course year (April to March) in January each year. 

When will I receive joining instructions?

Joining instructions will be sent 1 week before the course.  

What time does my course start and finish?

The standard course timings are 10am-5.30pm with registration from 9.30am. Course times will be confirmed in the joining instructions 1 week before the course. 

I attended a course but haven’t received any post-course materials

The post-course materials are available via the dropbox link you received in your joining instructions. If you can’t access this link please email [email protected]

Am I entitled to a student/unemployed discount?

If you are a full-time student or unemployed you will be eligible for a discounted place provided you can provide evidence of your status. You will pay the "Band 3" course fee. Email [email protected] with proof of your status (eg a valid student ID card or evidence of your unemployment benefits claim).

Can I cancel or transfer my place?

Please email [email protected] if you wish to cancel or transfer your booking.

If you request a cancellation or transfer to an alternative course date 6 weeks or more before the course, you will receive a full refund.

If you request a cancellation or transfer to an alternative course between 2 and 6 weeks before the course, you will receive a refund of 50% of the course fee.

We do not refund your fee if you request a cancellation within 2 weeks of the course date, however you can transfer your booking to a colleague at no additional cost.

Please refer to the full events Terms and Conditions here